SHIPPING INFO
Please note our turnaround time is usually 1-2 working days. This is the time for your order to be despatched by us. Turnaround time for printed items is 2-3 days. This can change during busy periods but this will be updated at the top of the website.
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We ship via Royal Mail for anything under 2KG and sometimes use DHL for anything over 2KG
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Shipping is calculated at checkout and the choice of shipping can be chosen.If you are outside UK Mainland we will contact you regarding the additional postage.
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Spend over £150 for free delivery (UK Mainland ONLY)
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If you have paid several postage options but would like your order sent together we will work to do this where possible, however rather than refund the additional postage we will provide items to the value of the additional postage paid. If you would like a refund of postage please contact us, this will be subject to a fee depending on payment method used.
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If you need an urgent order please contact us, we are always happy to help.
GENERAL INFO
We are a Teckwrap official UK distributor.
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This is not a pre-order service and items on the website are in stock and ready to ship
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If you have any questions at all please use our contact us section as we are always happy to help.
RETURNS & REFUNDS
We hope you love your order but if you are unhappy or have changed your mind on anything we offer returns on all our items
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You can return any item within 28 days
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Item must be unused and in original condition
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All refunds will be issued to the original method of payment
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We do not currently offer exchanges if you would like to exchange your item you will need to send the original item back for a refund and put through a new order for the item you would like.
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We only cover return postage for damaged or faulty items.
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If you receive damaged items we will refund for the item not replace or we will replace with your next order placed with us.
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All orders must be checked upon receipt of delivery and we must be notified within 72 hours of receiving for any damages, missing items or incorrect items. If it is after this day the customer will have to pay return postage and we will send the correct items out upon receipt of the incorrect items. We must be provided with a photo of the packing slip and items received.
TERMS & CONDITIONS
This website is owned and operated by Sparkle Craft Vinyl Limited. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Retail sales of crating items. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
SNOWGLOBE GUARANTEE
We will refund by way of shop credit 50% of any of our predrilled snowglobes that leak from the top rim (rim where the lid is) upon receipt of the following evidence
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Snowglobe guarantee sticker must stay in place if this is removed it will void the warranty so only remove once you are happy with the item
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You must provide us with a video of the leaking rim
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You must provide us with your order number and picture of your packing slip
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Each of our items will have a snowglobe guarantee sticker on. If this is removed from the item the guarantee will be void.
Once you receive your snowglobe you must notify us with 14 days of any leaks from the rim
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We recommend testing the snowlgobe with small amount of solution and leaving it rim down for 48 hours.
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Due to the nature of this product there will be items which do leak but we believe them to be very few. We have put the guarantee in place as we no not refund any items which have been used.This includes being tested.
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PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Clearpay
-Laybuy
APR FREE DELIVERY
Free delivery on orders over £75 for April only. Use code FEBFREEDELIVERY at checkout. If this code is not used at checkout we cannot offer any discount or refunds once your order is processed.
Promotional code cannot be used with any other offers including introductory offers.
PROMOTIONAL CODES
Only ONE promotional code can be used per order.